Refund policy
What to do if something isn't right.
The window
Message us within 7 days of delivery if an item arrives damaged, faulty, or isn't what you ordered. Include your order number and a photo — it speeds everything up.
What we'll do
We'll arrange a replacement where we have stock, or a full refund where we don't. Return shipping is on us when the fault is ours.
What we can't take back
For hygiene reasons, personal-care items can only be returned unopened and in their original packaging.
Refund timing
Refunds are issued to your original payment method, or by bank transfer for cash-on-delivery orders, within 7 working days of the return reaching us.
Still not sure? Get in touch.